Privacy Policy

This privacy policy explains how M&P Cubicle Hardware Supplies (“we”, “us” or “our”) collects, uses, stores and protects personal data when you visit or use mpfittings.co.uk, contact us, place an order, request a quotation, subscribe to updates, or otherwise interact with us.

For the purpose of data protection law, the data controller is M&P Cubicle Hardware Supplies, of The Bankfield Enterprise Hub, 32 Bankfield Street, Bootle, Liverpool, L20 8EJ. (sales@mpfittings.co.uk)

This policy is intended to help users understand what data we collect, why we collect it, how long we keep it, who we may share it with, and the rights available under UK data protection law.

1. Who we are

This privacy policy explains how M&P Cubicle Hardware Supplies (“we”, “us” or “our”) collects, uses, stores and protects personal data when you visit or use mpfittings.co.uk, contact us, place an order, request a quotation, subscribe to updates, or otherwise interact with us.

For the purpose of data protection law, the data controller is M&P Cubicle Hardware Supplies, of The Bankfield Enterprise Hub, 32 Bankfield Street, Bootle, Liverpool, L20 8EJ. The client should add a dedicated privacy contact email before this policy is published.

This policy is intended to help users understand what data we collect, why we collect it, how long we keep it, who we may share it with, and the rights available under UK data protection law.

2. The information we may collect

Depending on how you use the website, we may collect personal data such as your name, company name, billing address, delivery address, telephone number, email address, IP address, order details, account details, enquiry content, and technical information about how you use the website.

Where relevant, we may also collect payment-related information through our payment processing providers. We do not normally store full payment card details ourselves unless expressly stated and lawfully required for a specific purpose.

If you choose to subscribe to marketing communications, we may also hold your marketing preferences and records of when you opted in or opted out.

3. How we collect your data

We collect personal data directly from you when you complete a contact form, send us an email, call us, create an account, place an order, request a quotation, sign up to marketing communications, or otherwise provide information to us.

We also collect certain information automatically through cookies, analytics tools, server logs and similar technologies when you browse the website.

In some cases, we may receive personal data from third parties involved in the services we provide, such as payment providers, couriers, website hosting providers, analytics services, CRM tools or marketing platforms.

4. How we use your personal data

We use personal data to operate the website, respond to enquiries, provide quotations, process and fulfil orders, manage customer accounts, arrange delivery, take payment, maintain internal records, improve the website, prevent fraud, deal with complaints, and comply with legal or regulatory obligations.

Where you have opted in, or where another lawful basis applies, we may also use your information to send service updates, product news, promotional communications, or other information we believe may be relevant to you.

We will only use your personal data where we have a lawful basis to do so, including performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent where consent is required.

5. Marketing communications

If the business sends email marketing, it should only do so where it has the right to do so under UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

If you have agreed to receive marketing communications, you can opt out at any time by using the unsubscribe link in the email, contacting us directly, or updating your preferences where that option is available.

We do not sell or rent personal data to third parties for their own marketing purposes.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to keep the site working properly, remember your preferences, understand website performance, measure traffic, and improve the user experience.

Some cookies are strictly necessary for the website to function. Others, such as analytics, advertising or personalisation cookies, should only be used where the required consent has been obtained.

Users can control cookies through the cookie banner, where used, and through their browser settings. Blocking some cookies may affect how parts of the website function.

7. Analytics

We may use website analytics tools, such as Google Analytics or similar services, to understand how visitors use the website. This helps us monitor performance, improve content, and make the website more useful.

Analytics tools typically collect information such as pages viewed, approximate location, device type, browser type, and how visitors move through the website. Where required, analytics cookies should only be placed after consent has been given.

8. Who we may share your data with

We may share personal data where necessary with trusted third parties who help us run the website and the business. This may include payment processors, courier and delivery partners, website hosts, IT support providers, analytics services, CRM systems, newsletter platforms, professional advisers, and regulators or authorities where disclosure is legally required.

We require service providers to respect the security of personal data and to process it only in accordance with our instructions and the law.

9. International transfers

Some of our third-party service providers may store or process personal data outside the UK. Where that happens, we will take reasonable steps to ensure suitable safeguards are in place so that personal data remains protected in line with applicable law.

This may include using providers in countries recognised as providing adequate protection, or relying on approved contractual safeguards where appropriate.

10. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.

This may include website security controls, encryption where appropriate, password protection, access controls, software updates, and procedures designed to reduce the risk of misuse or unauthorised disclosure.

11. How long we keep personal data

We only keep personal data for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, tax, accounting or reporting requirements.

Retention periods may vary depending on the type of data involved. For example, customer order and transaction records may need to be kept for longer than routine contact form enquiries. Once data is no longer required, it will be securely deleted or anonymised where appropriate.

12. Your rights

Under UK data protection law, individuals may have the right to request access to their personal data, request correction of inaccurate data, request erasure in certain circumstances, object to processing, request restriction of processing, request transfer of their data, and withdraw consent where processing is based on consent.

If you would like to exercise any of your rights, please contact us using the contact details in this policy. We may need to request information to verify your identity before responding to your request.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

13. Third-party links

This website may include links to third-party websites, plugins or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control third-party websites and are not responsible for their privacy statements. Users should read the privacy policy of any external website they visit.

14. Changes to this policy

We may update this privacy policy from time to time to reflect changes in the law, our services, or the way we handle personal data.

Any updated version will be posted on this page with the revised effective date.

15. Contact details

If you have any questions about this privacy policy or how your data is handled, please contact M&P Cubicle Hardware Supplies at The Bankfield Enterprise Hub, 32 Bankfield Street, Bootle, Liverpool, L20 8EJ. (sales@mpfittings.co.uk)