Returns Policy
M&P Cubicle Hardware Supplies prides itself on selling quality products but we understand that for whatever reason there comes a time when you need to exchange or return something you’ve bought.
We will refund or offer an exchange on any unused product returned within 14 days of the date on the receipt of your order, provided you contact us and the product is in a reasonable, re-saleable condition, ideally with its original packaging.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge!
Returning a purchase
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
- Complete the online product return under the Customer Service link on the webpage and obtain a RMA number, this then should be enclosed with the return
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- The item is your responsibility until it reaches us. The cost of returning the item to us is your responsibility, unless the item is faulty please see below
- Delivery charges are only refundable where goods are faulty and a refund is made.
Faulty or damaged items
If any item that we deliver to you arrives damaged or is faulty, then we will happily replace the item for free or refund the item. Please note that we will only refund the delivery charge if the whole order is damaged or faulty.
Refunds
The refund will be credited to the original payment method used for the purchase. It usually takes around 3-7 working days to reach your account, depending on how quickly your credit/debit card company processes the refund.
Delivery Times
Most orders will be delivered by a next day courier between the hours of 8am and 4pm unless a time is specified (chargeable) Other orders placed by Royal Mail please allow 1-4 days for your delivery based on the option chosen of 1st or 2nd Class
Free Delivery
This will be available during certain times of the year and will be shown under offers on the welcome page. Please note free delivery applies to the UK mainland only, and only on orders of £200.00 and over (it is applicable to orders placed only on the website and does not apply to cubicles, panels, vanities or orders containing any headrail of 2M and over ). Therefore delivery to the Scottish Highlands, Northern Ireland, Channel Isles and the Isle of Man a charge will be applied to your order over £200.00. Delivery will be between the hours of 8am and 4pm next day based on the order being received by us before 3pm. Orders after 3pm will be dispatched the next following day.
Next Day Delivery
If an order is placed online up to 2.30pm Monday to Thursday you will receive your order by 4pm the next working day. For Fridays delivery will be Monday
Paid for next day deliveries if placed after 2.30pm Monday to Friday will not be despatched until the next working day, orders received before 2.30pm Friday will be delivered Monday, unless customer has asked and paid for a Saturday delivery. Any orders received after 2.30pm on Friday or over the weekend, will be processed Monday and despatched the same day for delivery on Tuesday!
Royal Mail 1st Class & 2nd Class Delivery
Where 1st & 2nd Class Post is selected, these items will require a signature on delivery to protect both you the customer and ourselves from loss and damage. These will be despatched after 4.30pm on the working day they are placed so long as they are placed before 3pm the cut off time. Otherwise goods will be despatched the next working day!
Headrail Delivery
Any orders of head-rail over 2M in length supplied in one piece will incur a extra charge for delivery, this is due to having to use a oversized courier. Please note this can also put a delay on your order as it can generally take an extra day for it to be delivered. So if you can piece it this would be better to order in 2M lengths if a next day delivery is required. for further information please call the office for a up to date charge for your area.